Refund policy

At SquishyHappy, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Free Returns

We proudly offer 30-day free returns from the date your order is delivered.

To qualify for a return, items should be unused, in their original condition, and returned with original packaging whenever possible.

Free Return Shipping

We provide free return shipping for eligible returns. Please contact our support team before sending any item back so we can provide return instructions.

Refunds

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days, depending on your payment provider.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the issue. We'll gladly provide a replacement or full refund at no additional cost.

Non-Returnable Items

Certain personalized, customized, or final-sale products may not be eligible for return unless they arrive damaged or defective.

For assistance, please contact support@squishyhappy.shop.